Choose your path
Merchants, theme developers, and ops teams use different parts of the product—jump to the chapter that matches how you work.
Install & launch
Get the app from the Shopify App Store, initial login, catalog sync, and baseline settings—without guesswork.
Read sectionFine-tune your AI
The 4-step hierarchy: custom instructions, transcript thumbs-up/down feedback rules, and Knowledge Base facts.
Read sectionPath Explorer
Customer journeys, bot filtering transparency, CRM audience tagging, checkout flows, and AI Overwatch.
Read sectionProduct Intelligence
Sales × Popularity matrix, hidden gem discovery, diagnostic Reason Drawers, and automated merchandising playbooks.
Read sectionPost-purchase NPS
Automated 10-day post-order surveys, Reichheld/Bain scoring (-100 to +100), and Klaviyo retention flows.
Read sectionKlaviyo & ecosystem
Behavioral customer archetypes, certified dietary tags, conversational intent, and custom event tracking.
Read sectionBuilt for Shopify stores
Familiar commerce context, opinionated defaults, and room to go deep when you need APIs and custom prompts.
AI that knows your catalog
Answers grounded in your policies and products—so customers get accurate replies, not generic filler.
Analytics you can act on
See what shoppers ask, how chats perform, and where to tune copy, visibility, or routing.
Developer hooks
Webhooks, cart and customer context, and advanced prompts when you outgrow the defaults.