ShopGuide documentation hub
Welcome to the documentation for ShopGuide—the agentic commerce and shopping intelligence platform built natively for Shopify.
ShopGuide helps merchants turn storefront visitors into buyers, understand complete customer journey paths, uncover hidden catalog revenue, and retain high-value customers through automated post-purchase sentiment tracking.
Quick start
New to ShopGuide? Start here:
Browse by topic
Getting startedInstallation, initial setup, catalog synchronization, and onboarding.AI configuration & fine-tuningThe 4-step fine-tune framework, custom instructions, transcript feedback rules, and appearance.Path Explorer & customer journeysGA4-style path exploration, bot filtering transparency, CRM audience tagging, and checkout journeys.Product Intelligence & merchandisingSales × Popularity matrix, hidden gems discovery, the Reason Drawer, and automated bundle tips.Post-purchase NPS & retentionAutomated 10-day survey delivery, Reichheld/Bain scoring (-100 to +100), and Klaviyo retention flows.Klaviyo customer intelligenceBehavioral archetypes, certified dietary tags, conversational intent, and automated retention events.Shopify Sidekick AIQuery revenue, knowledge gaps, and journey funnels using natural language from inside Shopify Admin.Theme integrationPlacing theme app blocks, positioning, mobile/desktop styling, and multi-language authoring.Ecosystem integrationsSmart app detection, Smile.io loyalty rewards, Judge.me reviews, Slack, and WhatsApp.Best practicesProven conversion playbooks, customer experience design, and catalog maintenance strategies.
Need help?
Search the documentation from the navigation bar above, ask Shopify Sidekick about your ShopGuide settings, or reach out to our team directly through the ShopGuide app.
ShopGuide — Agentic commerce and customer journey intelligence for Shopify.