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Subscription & Pricing

Understanding ShopGuide's pricing plans and subscription management helps you choose the right option for your store's needs.

Available Plans​

ShopGuide offers flexible pricing to match stores of all sizes:

Free Trial​

  • Duration: 14 days
  • Features: Full access to all features
  • Limitations: None during trial period
  • Perfect for: Testing ShopGuide before committing

Starter Plan​

  • Price: $29/month
  • Chat conversations: Up to 1,000/month
  • Features: Basic chat functionality, analytics
  • Perfect for: Small stores getting started

Professional Plan​

  • Price: $79/month
  • Chat conversations: Up to 5,000/month
  • Features: Advanced customization, A/B testing, priority support
  • Perfect for: Growing stores with regular traffic

Enterprise Plan​

  • Price: $199/month
  • Chat conversations: Unlimited
  • Features: Custom integrations, dedicated support, white-label options
  • Perfect for: High-volume stores and agencies

Pricing Comparison

Subscription Management​

Starting Your Trial​

  1. Install ShopGuide from the Shopify App Store
  2. Your 14-day trial begins automatically
  3. No credit card required to start
  4. Full feature access during trial

Choosing a Plan​

When your trial ends or you're ready to upgrade:

  1. Navigate to Pricing in your ShopGuide dashboard
  2. Compare plan features and limits
  3. Click Subscribe on your preferred plan
  4. Complete payment through Shopify's secure billing

Billing & Payment​

  • Billing cycle: Monthly, charged through Shopify
  • Payment methods: All Shopify-accepted payment methods
  • Invoicing: Appears on your regular Shopify bill
  • Currency: Charged in your store's currency

Plan Features Comparison​

Chat Functionality​

  • All plans: AI-powered conversations, basic customization
  • Professional+: Advanced styling, custom launch messages
  • Enterprise: White-label options, custom integrations

Analytics & Insights​

  • All plans: Basic conversation tracking
  • Professional+: Detailed analytics, conversion tracking
  • Enterprise: Custom reporting, data exports

Support Level​

  • Starter: Email support (24-48h response)
  • Professional: Priority email + chat support (12h response)
  • Enterprise: Dedicated account manager + phone support

Billing Exemptions​

Some stores may qualify for billing exemptions:

  • Development stores during testing
  • Stores in specific regions (contact support)
  • Partner/agency accounts (case-by-case basis)

If you believe you qualify, contact our support team with your store details.

Managing Your Subscription​

Upgrading Your Plan​

  1. Go to Pricing in your dashboard
  2. Select a higher-tier plan
  3. Confirm the upgrade
  4. Changes take effect immediately

Downgrading Your Plan​

  1. Contact support before your next billing cycle
  2. We'll help you transition smoothly
  3. Feature access adjusts at next billing date

Canceling Your Subscription​

  1. Navigate to Pricing > Manage Subscription
  2. Click Cancel Subscription
  3. Confirm cancellation
  4. Access continues until end of billing period

Frequently Asked Questions​

Can I change plans anytime? Yes, you can upgrade immediately or downgrade at your next billing cycle.

What happens if I exceed my conversation limit? We'll notify you and help you upgrade to avoid service interruption.

Do you offer annual discounts? Contact our sales team for annual billing options and potential discounts.

Is there a setup fee? No setup fees - you only pay the monthly subscription cost.

Next Steps​

Once your subscription is active:

Questions about pricing? Contact our sales team at sales@shopguide.com